Frequently Asked Questions
****ALLERGEN NOTICE: Check out our common ingredients page for possible allergens.
Check out some of the most frequently asked questions about the cakes you love to love!
1. How do I transport my cake?
Once you pick up your order, place it on a flat surface like the floor of your car. Be sure to have the air conditioning on…heat and buttercream don’t mix! NOTE: Once your cake is in your possession, it is no longer the responsibility of Elle + Emma’s. Please handle your cake with care!
2. How do I store my cake after pick-up?
We recommend that you place your cake in the refrigerator up until one hour before your event. This will keep your cake in-tact. Once you cut your cake, place in an airtight container and in the fridge for up to one week.
3. Do you deliver?
At this time, we only offer delivery for wedding cakes and tiered cakes. If delivery is needed for these types of cake, this arrangement must be made at the time of your order. All other cakes must be picked up.
4. How far in advance do I need to book my order?
Custom cake orders should be made 2-4 weeks in advance.
5. When do I pay for my cake order?
Promotional specials are paid for in full via our website. A 50% non-refundable deposit is required for custom cake orders made 3 weeks in advance AND totaling $300+. The remaining balance is due one week prior to your pick-up/delivery date. If your custom order is placed less than 3 weeks from your event OR is less than $300, payment in full is required.
6. How and where do I pay for my order?
Payment for weekend specials is made via our website. Payment for custom cakes is made via our invoicing system. You will receive an email with payment details. You are placed on our books only once your payment is remitted.
7. Are all your cakes buttercream?
Yes, all of our cakes are buttercream designs. All of our cakes are filled and wrapped with Swiss Meringue Buttercream. We do not work with fondant…except to make magical unicorn horns of course!
8. What type of cake designs do you specialize in?
We specialize in elegant, floral-centric designs with an artistic flair. But, rest assured, we’d love to work with you to dream up and create an absolutely unforgettable design!
PLEASE NOTE: We reserve the right to decline to create any cakes outside of our niche/area of focus. This includes the use of materials and motifs that do not represent our brand or specialty.
ALLERGEN NOTICE: Check out our common ingredients page for possible allergens.